Terms & Conditions

The Customer agrees to the following terms & conditions of the Company. Nothing contained within these terms & conditions affects your statutory rights as a consumer.  Please read the following terms & conditions, if there is anything that you don’t understand please feel free to ask


Price

The price for the order shall be stated on your order form.  You agree to pay the full price to O’Lala Bakery in accordance with the order form after the details are checked and agreed by you.


Deposits

All Wedding Cake orders require a non-refundable deposit of 50% of the total cost.  All other cake orders require a non-refundable deposit of 25% but not less than £25.00.  Please note that all deposits are non-refundable and non-transferable.  All deposit become due when the order has been placed and details checked and agreed by you.  All orders are deemed to have been placed only when the deposit has been paid.


Payments

Payments may be made by:

1) Automated Payments - Direct Bank/Building Society Transfer

2) Cash

3) Cheque - made payable to O’Lala Bakery


Final Payments

Final payments for all orders must be made at least 28 days prior to delivery/collection/set-up or as stated on your order form.


Non-payments

In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment is made in full.  Subsequent completion of the order will be subject to availability and cannot be guaranteed.  O’Lala Bakery accepts no responsibility for any loss howsoever caused or for non-delivery under these circumstances.  The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.


Alterations to Orders

Your cake is very important to us.  Please take the time to check your copy of the order form carefully and let us know within 3 days if changes are needed.  It is your responsibility to advise O’Lala Bakery of any alterations to the original order.  O’Lala Bakery reserves the rights to increase a quoted fee in the event that the Customer requests a variation to the work agreed.  Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.


Cake Component Parts

From time to time certain materials for our celebration cakes and wedding cakes may become obsolete or no longer available from our suppliers, for example, pre-manufactured  items or ribbon colours.  This is totally out of our control, however we will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products.  In all cases we will try to contact you to advise you of any such changes, however O’Lala Bakery reserves the right to replace these with components of equal or better quality without consultation.


Collection

Your order may be collected at a pre-arranged time.  A signature is required upon collection confirming that you have received your order in good condition and as specified.


Delivery to Specified Venues

Your order may be delivered at a pre-arranged time.  All delivery times are subject to availability.  If you have a specific delivery date and time, please specify this when placing your order.  We will do our best to accommodate your requirements.  It is the customer’s responsibility to ensure that you have a us correct delivery information, and that someone is available to receive your cake. 


A signature will be required for the receipt of the order upon delivery.  If the recipient is not in, the order will be returned to O’Lala Bakery who will contact you to arrange an alternative delivery time for which an additional charge will be payable by the customer.  O’Lala Bakery accepts no responsibility for any loss or consequential loss incurred by the Customer as a result e.g. a wedding without a wedding cake. 


Setting Up

Should you require your cake to be delivered, O’Lala Bakery will deliver and set up your cake as agreed and will want to ensure it is displayed at its best.  It is your responsibility to ensure that you have passed O’Lala Bakery with the set up details and arrangements made with the venue for the location and display of your cake.  O’Lala Bakery cannot be held responsible for the location of the cake at the venue. Please ensure, therefore, that the display location is level, stable and strong enough to hold the cake.


Please also remember that chocolate covered cakes can melt in warm conditions such as inside a marquee on a hot summer’s day or when set up in direct sunlight.  Once the cake has been collected or delivered, set up, and signed for, O’Lala Bakery us unable to accept liability for interference with or damage to the cake thereafter. 


If the cake is to be delivered and set up by O’Lala Bakery a signature will be required from your venue management confirming the cake has been received ad set up in good condition.  A photograph of the cake will be taken prior to departure by O’Lala Bakery to verify that the cake has been set up and left in good condition.


Cancellations/Refunds

Wedding cake or special order cancellations:

As your wedding cake and/or special order booking is reserved solely for you and certain components for your cake/s may be ordered months n advance, the following conditions are implemented when an order is cancelled:


6 months from delivery date - 50% of the total cost will be payable


0 - 3 months from delivery date - 100% of the total cost will be payable


Wedding cake/special order cancellations must be made in writing.


Other cake order cancellations:

Full payment is required if cancellation is within 2 months of delivery date, prior to this a refund of any monies paid, less deposit, will be made.


Allergies

Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nut products may be used in other cakes and fillings. Raw materials used may be used in other cakes and fillings.  Raw materials used may not be free from dairy, wheat or gluten.  Allergy information is provided with all cake orders.